Conflict: It’s a Good Thing
Conflict in the workplace is inevitable; it is a normal part of all organizations and does not have to be avoided or considered negative. But organizations need appropriate processes in place to resolve differences, and employees need the tools to handle the situation.
Using the proven techniques of workplace mediation, the Alice Dendinger Alliance Group acts as a neutral third party to facilitate innovative ideas, mutual understanding and the successful resolution of conflicts. We work with you to create conflict-management strategies and complaint resolution processes which establish a culture of open communication and conflict resolution. Effectively managing conflict can lead to higher productivity, increased trust, greater teamwork and new innovations.
Fight or Flight
In reality, there are more than just two responses to conflict. Each of us reacts to conflict in our own way. We all have a style of communication, our private or public goals, personal fears and our own methods for getting what we need. Conflict resolution through workplace mediation is one way to surface these personal responses and problem-solve in a way that is safe and productive.
Workplace mediation is a process of dispute resolution where an impartial third party intervenes in a conflict, with the consent of the disputants, and assists them in negotiating an agreement. In mediation, the decision-making and problem-solving authority rests with the disputants. The mediator, recognizing variations in communication styles and cultural differences, assists the disputants in defining and clarifying issues, reducing obstacles in communication, exploring possible solutions and reaching a mutually satisfactory agreement.
Mediation presents the opportunity to peacefully express conflict and hear each other out. Conflict isn’t all bad; let the Alice Dendinger Alliance Group show you how to turn this energy into motivated employees and improved productivity.
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