Conflict Resolution

Conflict: It’s a Good Thing

Conflict in the workplace is inevitable; it is a normal part of all organizations and does not have to be avoided or considered negative. But organizations need appropriate processes in place to resolve differences, and employees need the tools to handle the situation.

Using the proven techniques of workplace mediation, the Alice Dendinger Alliance Group acts as a neutral third party to facilitate innovative ideas, mutual understanding and the successful resolution of conflicts. We work with you to create conflict-management strategies and complaint resolution processes which establish a culture of open communication and conflict resolution. Effectively managing conflict can lead to higher productivity, increased trust, greater teamwork and new innovations.

Fight or Flight

In reality, there are more than just two responses to conflict. Each of us reacts to conflict in our own way. We all have a style of communication, our private or public goals, personal fears and our own methods for getting what we need. Conflict resolution through workplace mediation is one way to surface these personal responses and problem-solve in a way that is safe and productive.

Workplace mediation is a process of dispute resolution where an impartial third party intervenes in a conflict, with the consent of the disputants, and assists them in negotiating an agreement. In mediation, the decision-making and problem-solving authority rests with the disputants. The mediator, recognizing variations in communication styles and cultural differences, assists the disputants in defining and clarifying issues, reducing obstacles in communication, exploring possible solutions and reaching a mutually satisfactory agreement.

Mediation presents the opportunity to peacefully express conflict and hear each other out. Conflict isn’t all bad; let the Alice Dendinger Alliance Group show you how to turn this energy into motivated employees and improved productivity.

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CONFLICT RESOLUTION TIPS…

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Drop your end of the rope: In a tug of war, if one side does not pull, the other side has no one to fight with.

When emotions are high, logic is low: remain calm in order to logically problem solve. Highly charged arguments can turn into personal attacks.

The fight is never about the fight: Oftentimes the argument that your co-worker is lazy is really a concern about collaborating to get the job done.

Practice empathy: This is the most effective communication tool to use during a conflict.

Start with your observations: Arguments happen when we go to MSU and make stuff up that embellishes what we actually saw or experienced.

Eliminate the word “why”: Starting a question with the word “why” sounds like an interrogation and puts the other person immediately on the defense.

Know your communication style and that of the other party. Be willing to adapt.

Search for what you have in common as opposed to your differences.

Address the problem, not the person: Mediation is a great tool when relationships are at stake.

Sometimes it is as simple as “hello”: So much conflict is created when people ignore the common courtesy of a greeting.

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